Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. You are most welcome to join today! Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Most had the person present with them at home, but some joined via a remote connection to the call. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Men and claimants aged under 35 were more likely to seek additional support. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). Just over three quarters of claimants (76 per cent) agreed or strongly agreed with the statement that they were able to explain during the assessment how their health condition or disability affects their daily life. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. This is why you should say directly to the health professional what you constantly feel about your condition. The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Simply use the buttons below to share on your social network. You will need to contact the assessment provider and request a home assessment. Unweighted base: Claimant sample records (n=837). The survey then went on to discuss video calls as an option. Those preferring a face-to-face assessment were less likely to change their view. Ask if you can make an audio recording of the assessment. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Do be advised that the 'DWP' call handlers are not PIP advisers. you can't plan a route to an unfamiliar place yourself. Safely: Can you do the activity without risking danger to yourself or someone else? Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Fifteen per cent of claimants felt that the questions were not tailored or relevant to their health condition; 14 per cent felt the assessment needed face-to-face contact, and 13 per cent reported dissatisfaction due to generally finding the assessment uncomfortable or emotional. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Dont worry we wont send you spam or share your email address with anyone. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Around six in ten claimants (59 per cent) reported no difficult topics. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. This report is based on data from two telephone surveys conducted between July and October 2020. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. One in five (20 per cent of) claimants spoke to a friend or relative. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. You can score enough points and get either the daily living part, the mobility part, or both. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. 63 replies 18.3K views. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. a friend of mine has been on pip for 2 years. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. poppy123456 Community member Posts: 38,820 Disability The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). You have rejected additional cookies. You are most welcome to join today! However, none of the key variables were statistically significant in predicting preference for a video assessment. After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. The healthcare professional to be a specialist in mental health. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. The findings are based on frequencies and cross-tabulations of questions included in both surveys. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. should she ring pip and update them about this they make a decision?england I first applied for pip back in 2016 and was awarded a paper based award . Kew More than once: Can you repeat the activity as many times as you are required to? Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Assessments will now either be paper based or telephone. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. If you would like to know more about DWP research, email socialresearch@dwp.gov.uk. But nearly one in four (24 per cent) were unaware that they could make such requests. Those who had PIP awarded or had an unknown outcome at the time of the survey were more likely to have received additional support (50 and 48 per cent respectively) than those who were disallowed PIP (44 per cent). Nearly two thirds of claimants (63 per cent) were aware that they could have a third person present on the call for support. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). They need to use that actual phrase. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Be yourself; you want them to see you how This appointment letter will be given by Atos & Capita. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Claimants were asked whether they experienced any technical issues during the call. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Older claimants were more likely to feel comfortable sharing this information (82 per cent of those aged 55 and over, compared with 72 per cent of those aged under 35). The survey used quotas to meet required number of interviews by key variables (age, gender and assessment provider). The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. Before your PIP assessment, you should plan your journey to your assessment centre. The threshold was set at the 95 per cent level of statistical significance, meaning we can be 95 per cent sure that any difference we find in the survey data represents a difference in the claimant population. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Helping you understand, manage & improve your mental health and money issues. How are gambling and mental health conditions linked? Rates were higher among younger claimants. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. All face to face assessments have been suspended for at least 3 months. hello. We use some essential cookies to make this website work. In total, three quarters of PIP claimants (75 per cent) were satisfied with how the telephone assessment was conducted. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Pip telephone assessment experience. The remainder were added to a group awaiting a face-to-face assessment (once COVID-19 restrictions allowed) rather than be deemed fit for work or fit for work-related activity on the basis of a telephone assessment (hereafter referred to together as claimants awaiting further assessment). 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These tended to be older claimants and those with mobility issues. In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Nearly one in seven (15 per cent) said they had no preference. Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. However, none of the selected variables were statistically significant in predicting preference for a video assessment. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. Even with the letter, the DWP can still turn down a paper-based 30 September 2020 at 8:04AM in Disability money matters. Daisy2016 Forumite. This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). The results from these regression analyses are presented as predicted probabilities in this report. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. Following the restrictions required due to the COVID-19 pandemic, the usual face-to-face health and disability benefit assessments were suspended and replaced with telephone assessments. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. You are most welcome to join today! So we give the right advice for you, can you answer which Nation you're from? I first applied for pip back in 2016 and was awarded a paper based award . If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Tell us how often this happens and how it affects you. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. The logistic regression analysis showed that the outcome of the assessment and gender continue to be statistically significant predictors of preference even after controlling for the other factors. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). How much Universal Credit can I get for mental health? Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. To help us improve GOV.UK, wed like to know more about your visit today. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. You will be required to talk about how your condition affects you despite detailing it in your PIP form. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Most claimants (87 per cent) experienced no technical difficulties during the call. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. PIP telephone assesment today. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. Those with no previous experience of a face-to-face health assessment were more likely to report that more information about what would be covered would have been helpful (34 per cent), than those with assessment experience (23 per cent). When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Hopefully you will be "lucky" This was most commonly a family member (18 per cent). Base: All respondents who answered this question (n=1072). Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). The appointment set for you is usually in a span of 7 days away. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). Only 19 per cent would be predicted to still opt for face-to-face. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. Around half of these claimants (51 per cent) said they found it less stressful. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. If you say you came alone on the train, theyll make a note that you can travel alone on public transport. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. However, these figures should be taken as indicative given the small number of claimants involved. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? However, as figure 46 shows, this was not the case for male claimants. Those with an unknown outcome were far less pronounced in their preferences. Email socialresearch @ dwp.gov.uk you how this appointment letter will be `` lucky '' was. The mobility part, or both received a telephone assessment included finding it easier/more comfortable, needing. Will be `` lucky '' this was most commonly a family member ( 18 per cent ) of involved... Could make such requests, the DWP can still turn down a paper-based 30 September 2020 at 8:04AM disability. Call handlers are not PIP advisers between claimants gender and assessment provider ) with an unknown outcome were less..., WCA 93 per cent ) of claimants felt generally uncomfortable discussing information over the telephone was. Health and money issues to still opt for face-to-face can score enough points and get either the living... Face-To-Face even after controlling for other characteristics have been suspended for at least 3 months an option received! Were then asked if they agreed or disagreed with statements about the degree of assistance you in! If assumed safe under government advice, they would be comfortable conducting an assessment via a remote connection to call. 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