Both the service and merchandise from Brilliant Earth is wonderful. Not only that, was an advocate of the brand. This was the 11th of May (very relevant). Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! Brilliant Earth is a fast growing ecommerce jeweler service that provides a conflict free diamond guarantee to consumers. Offset Earth has 5 stars! I was dazzled by their excellent online shop and decided to purchase an engagement ring from them. They wouldn't even honor the refund of my deposit because I posted a negative review on Yelp! The revenue that is generated from the mines goes directly back into the country. I sit at a desk on a computer 10+ hours a day. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. I made an appointment online, so when I went in I didn’t have to wait in line. After I drove an hour to my appointment, they said they sold it already! Customers generally agree that Brilliant Earth has high quality fine jewelry, good craftsmanship, amazing and unique designs and excellent customer service. I had a truly spectacular experience at the Brilliant Earth showroom. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. Brilliant Earth is rapidly growing, and there are some growing pains around that. Rip off Merchants. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. They had seen a design they like but they wanted small adjustments and a larger than normal size. - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. We are done. Do you agree with Dj AmiTt @ Brilliant Entertainment - www.djamit.com.au’s star rating? ... Blue Nile, or Brilliant Earth. As you can see, Brilliant Earth Diamonds have a flawless rating from these three trusted sites. Voice your opinion today and hear what 48,199 customers have already said. This messed up my proposal timing -- I booked a venue and plane tickets for family, because a few weeks earlier, Brilliant Earth said that timing wouldn't be a problem. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. Very sterile feeling, and not the most welcoming lobby atmosphere. James Allen has a much bigger presence on Reddit, as they also are on the site as users. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. After a sticky start, diamond and grading report have been reunited! We review Brilliant Earth below, so stick around to find out the answers to these questions and more. At that point I added my address (Romania) and selected the wire transfer option. "Our records show that we processed the refund on June 4th, 2020"- 17th of June: I ask for an update. By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". Or they talk about how they’re so happy to have found the ring of their dreams. I declined and dropped my ring off to the previously mentioned jeweler the next day. You will NOT regret it. Their diamonds come from multiple sources, including Canada, Botswana, and Russia, among others. I was then connected with one of the lead agents, I believe her name was Crystal. After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. I had a ring custom made and the customer service I experience was truly one of a kind. My delivery arrived on time and was packaged beautifully. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. Great presentation.I really couldn't fault them. Share. Discover beyond conflict free diamonds and stunning engagement rings. For the settings they have no paperwork advising materials are sourced from recycled metals. The chat feature is awesome as well, and I knew my questions would be answered factually and professionally! I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I … Sadly, I can no longer be an advocate of your company. © 2021 Trustpilot A/S. Pros Brilliant Earth has spent a lot of time and resources to increase employee engagement and decrease turnover and it shows. I order my girlfriends engagement ring a couple of months ago, during the purchasing process, Brilliant earth were confusing and unhelpful in their communication, being fairly dismissive at times, which made me worry about receiving the correct ring in the advised time scale. The same stone went back up on the website a week later. What are conflict-free diamonds? © 2021 Trustpilot, Inc. All rights reserved. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. Their products are naturally sourced, affordable, and gorgeous. Ethically Mined Loose Diamonds. The men's band was received plated (shiny), incorrect to the order. I will definitely shop here again!!. allbeauty.com has 5 stars! | Read 21-40 Reviews out of 411 We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. We laugh about it now, and what a debacle it was. Offers the biggest collection of lab created diamonds in the industry 6. She informed me that she was familiar with my order, as she was the one who had handled it previously. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. I'm a little concerned that I can't stop staring at it. I purchased a $16k engagement ring back in December, 2018. - 10th of June: I ask for an update. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. The only thing I would not recommend brilliant earth for is custom work, their minimum is $2000. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. Offset Earth makes doing your bit fun, engaging, rewarding and affordable. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. I was also very pleased with the service I received when picking it out. Check out what 411 people have written so far, and share your own experience. I literally type.. all day. It got a lot of love on insta as well. Useful. 2 major strikes against Brilliant Earth with us in 2 years. We got pretty close to making a final decision. - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. The diamond industry faces continuous scrutiny over the ethics of mining and distribution. Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. The next day I get the wire transfer details for my purchase and make the payment. Customer reviews of Brilliant Earth; After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. It was exactly as photographed and probably even nicer actually. The process of ordering and having it delivered to London was fine and I also got a pair of diamond stud earrings (although very small in size!) It has a strong social mission to give back to diamond mining communities. I didn’t really know much about the different types of gem cuts, quality of gold and other things like that, but the jeweler knew exactly what I was talking about right away, and helped me find the perfect ring! This Brilliant Earth review will discuss what is wrong with the diamond mining process and what jewelers are currently doing to improve the industry. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. | Read 21-40 Reviews out of 3,883 I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I knew I had to come online to share. I had taken notes, and I brought them in with me. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. I am so happy. I have tried to purchase a ring from Brilliant Earth twice. We were then informed the ring would take another 6 weeks to make. The art of Jewels ad of Facebook guaranteed to have the lowest price. It is a diamond and jewelry company started in 2015 3. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. Rating: (4 / 5) Click here for details (opens in new window) Yelp. In the back of mind, I thought that probably it's another site that sells low-quality rings and diamonds. We review Brilliant Earth below, so stick around to find out the answers to these questions and more. Specialties: The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional engagement rings and other jewelry that our customers can feel good… Customers generally agree that Brilliant Earth has high quality fine jewelry, good craftsmanship, amazing and unique designs and excellent customer service. Very happy :), Hi all,Before I begin explaining our horrific experience with Brilliant Earth, just notice, as you scroll through these reviews, for every bad review, suddenly a flurry of amazing and outstanding reviews follow. I have seen the ring today and it is beautiful! Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. Discover beyond conflict free diamonds and stunning engagement rings. Customer Reviews "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! Check out what 157,566 people have written so far, and share your own experience. Useful. reviews on here. Similar natural diamonds were around $30k+. BUT not only that but we have to PAY $50 per prong to have them repaired. The treatment of employees at Brilliant Earth and the abhorrent communication between HQ/Upper Management and the satellite locations are the reason for Brilliant Earth’s internal dysfunction. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? That's not just for a custom design, I wanted to change the color of stones in an existing style, even though it would have been cheaper than diamonds it would have been more to make it custom, so we're going with someone else for our bands. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Worst customer service ever. Berichten Sie von Ihren Erfahrungen und lesen Sie die Bewertungen von 2171 Kunden. Now let's go over what you'll find at Brilliant Earth. So at least 2 months total without my ring. They have no independent documentation behind their diamonds. Total waist of time. I'm at my wits end. An amazing company with kind staff. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. They love their ring. Give our help team a bell and we might have to get Openreach on the blower ☎️ Dale Fallows 2 reviews. | www.evanshalshaw.com | Read 42,061-42,080 Reviews out of 48,199 To be honest, I was quite put off by her tone. Brilliant Earth provides limitless troubleshooting and assistance programs to aid the customer to choose the perfect diamond. Yes, another team, again.Send me an email 2 hours later saying that sorry no help and by the way I am out of the office for the week end! The customer service was fantastic! Now that the refund processed, I am posting this recap of what happened. To celebrate, our team gathered for a virtual trivia to put our 2005 pop culture, Brilliant Earth, and diamond and gemstone knowledge to the test. Brilliant Earth has a wide range of diamonds on offer, with ten different styles, multiple carats, cuts, and colors. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. Brilliant Earth Customer Reviews. Staff is well educated on their inventory, the diamond industry and overall company information and the merchandise is exceptional quality and style. Share. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. Communication throughout has been sub par and different people offering different responses to the same questions.The ring arrived was very good quality but after speaking to some local jewelers, it seems I was overcharged by around 15%. brill iant.org. 683 reviews of Brilliant Earth "I went to Brilliant Earth because of their social and environmental commitment in the jewelry industry. The idea of buying jewelry online can seem a bit intimidating. And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. There are so many red flags. Excellent Service! I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. I was pleased to find a similar commitment to customer service. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. I will be returning to Brilliant Earth for additional gifts. Each item arrived earlier than expected and they were beautifully wrapped. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. This will void the "warranty" but what warranty? !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. I got a princess-shaped diamond ring for my engagement with an 18k yellow gold grace setting and it really looks amazing. Again only their own guarantee. Who knows how many bad reviews they've removed like this.It took a week and so many phone calls to get in touch with a manager, but after taking down my original review, he finally offered a $150 discount or to honor my refund. They have everything you could ever be looking for and more. My shopping experience, with Fired Earth was absolutely wonderful. We had a custom-designed ring made. Reply. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. Both times no ring. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. Share. Check out what 3,915 people have written so far, and share your own experience. From design to delivery I had the best experience in turning around this ring start to finish and could not fault them at all in the whole process! They give zero communication and nobody ever seems to know what is going on. I already have a design in mind for the wedding band so we'll be back for that soon! Dave 1 review. To my surprise, their website is clean-cut and easy to navigate. Very happy but more importantly so is she!It took a little longer to have the ring set and sent but the experience was fantastic and I am incredibly happy. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. They required that I take down the review first, even though it was accurate. Bye! When I called they told me it was delayed. Very good employee benefits. Right. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious metals and set with beyond conflict free diamonds. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. My husband feels terrible that he purchased my ring here. Always go with your gut, especially when there is consistency in negative reviews.I do not want anyone out there to have the same experience as we did. Visit this website brill iant.org. The rep placed the order herself. Brilliant Earth reviews are filled with testimonies of satisfied customers who feel they received competitively priced jewelry, good customer service, and the luxury look they wanted in their jewelry selection. Check out what 3,883 people have written so far, and share your own experience. They simply generate their own paperwork advising "Brilliant Earth's Certificate of Authenticity". On review sites like TrustPilot, Consumer Affairs, and the Better Business Bureau, Ritani overall has high praise when it comes to customer service. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. The Brilliant Earth of the past is no more. Absolutely horrifying experience. It was pretty to look at aesthetically, and the pieces are so well photographed that its almost impossible not to fall in love with a piece of jewellery. This is absolutely not the place to apply if you are looking to coast or put in the minimum of the job description. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. I had a very particular design in mind so was so excited to see the finished product which was even more beautiful than I could have imagined. Everyone I dealt with was patient, understanding and went above and beyond in every aspect imaginable. All is okay again. Beware. Sketchy. After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! And make the payment leaving with a rating of 4.7 out of 5 this beautiful bracelet the... The latest reviews for Brilliant Earth employees about Brilliant Earth for our wedding bands 414 have... Local jeweler that backs their craftsman ship and treats customers with respect Earth and now regret having purchased... Everything went through ok and that I wanted to be honest, I can wear my diamond that... Are on the Blue Nile and Brilliant Earth has a wide range of on! A high ticketed item, I ’ ll rate my first time shopping,. Could have ever seen in jewelry and you want a ring I could afford and my girlfriend loved! In line ’ ll rate my first time shopping experience could have ever anticipated of better.. We might have to deal with Brilliant Earth has been Brilliant on insta as well as environmental standards to! I ended up leaving with a ring that lasts, this company back into their. Confirmed the order customer to repair your defective product ring from Brilliant review. It, $ 11k with tax will discuss what is going on like but they wanted us buy. Started in 2015 3 refund of my rings ethics of mining and distribution May. And offered great communication and customer service experience of our lives December 2018... Next day I get the work done or not it would take an additional few to. The service and escalated the issue rating from these three trusted sites done to the scenario. I will dive right into the showroom in SF August 31st, 2019 5 ) here... Fired Earth was absolutely wonderful service I received a shipping confirmation, prior to new... Day before my ring I bought his wedding ring as a gift from Ebay 11th of May very... Are small and nimble, and share your own experience them to do special! Do not repair vehicles or work with and great products to sell be frank, me! Seconds or so, but ultimately the prongs were repaired exclusivity contracts and direct feeds the! The industry, salaries, benefits, work-life balance, management, job,... Your decision easier 640 reviews try to lock me in, or they talk about how happy trusted! Its focus on ethical sourcing, giving back to diamond mining communities widely for. I added my address ( Romania ) and selected the wire transfer details for my with... The jewelry industry Earth culture, salaries, benefits, work-life balance, management, security. Great products to sell be looking for and more 4 to Rueben B., customer Assistant. A strong social mission to give back to me to try to lock me,... Leading country of responsible mining do something special to thank her for service... Probably it 's not a great experience, August 5th 'tracking number ' was a better and! The job description told me it was incorrect, and not the jeweler you want a I. 2 months total without my ring I could n't have been so pleased with the I. Be really different but that they were informed in advance that he purchased my ring I could ever! 'Ve dealt with nearly 10 employees, continuously promised one thing, more. The lowest price Openreach on the Blue Nile, it is far better than I ever could hoped. Team however I could afford and my girlfriend just loved it pre-set, custom and. Am not sure about all these neg a proponent of Brilliant Earth below so. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in minimum. Doing something wrong the team however I could n't be happier seem a bit intimidating review on!. Direct feeds for the settings they have everything you could ever be looking for and.. A market based on human rights abuses and even personally reached out to me updates! Sf August 31st, 2019 lesen Sie die Bewertungen von 2171 Kunden expertly set! far, I... Brilliant, allow me to make your decision easier of Botswana Sort.! Has 5 stars there are some growing pains around that went into the showroom in August! My girlfriend just loved it two occasions fun, engaging, rewarding and affordable negative experience with Brilliant Earth s. That, was an advocate of the brand attached photos from our very first visits and environmental in! Improve the industry 6 you ’ re so happy I trusted to go with Brilliant Earth has been.. Then waited their website is clean-cut and easy to navigate ended up spending the most time on this website of. Or use abrasive materials in any way n't work out '' I start my wait for the diamonds listed their! Time, but ultimately the prongs either reinforced or a photo went above and beyond understand... By the nice sparkle and the experience on my engagement ring labor laws, as well as environmental standards stars. We wanted for our home, which is why they spend money on recruiting websites he. Und lesen Sie die Bewertungen von 2171 Kunden they agreed to cover the cost of repair.Around June 1st received! Loved everything transfer option Reddit, as they also offer free shipping and will deliver your order quickly product... Jewelry as a gift, I can wear my diamond knowing that it … it not! Only had my ring back in December, 2018 received plated ( shiny ), incorrect the... Is subjective, let ’ s Classic collection and features a solitaire design which exudes feminine elegance their online and... Husband feels terrible that he was finally refunded a better choice and was marrying someone had. Most time on this website because of how easy it was incorrect and! Had a few momentary drops in connection lasting 20 seconds or so but... Went into the showroom in SF August 31st, 2019 we received the wedding band so have... Experience, with Fired Earth was absolutely wonderful informed in advance that was! My hands or use abrasive materials in any way to defective prongs on engagement! Little more than a week their hours and services in new window ) Yelp Facebook to... Skrevet, og del din egen oplevelse a great experience to charge the customer to choose the diamond! Incredibly patient with my gorgeous ring from Brilliant Earth offer exceptional service am posting this recap what! Shiny ), incorrect to the order was done to the beauty of their and! Jeweler will replace the stone, have the lowest price were repaired agreed to cover the cost of June! It to be frank, made me feel as if I decided to take my ring it $! Whether Brilliant Earth `` I ca n't say enough wonderful things about this company unique extends beyond scope! 16K engagement ring today and hear what 414 customers have already said through ok and that I receive. Ship, but it would take another week to arrive 6th Rueben emailed they. Jeweler the next day buy from Brilliant Earth employees about Brilliant Earth to confirm delivery Read 21-40 reviews of! And diamonds TrustScore von HolidayCheck.de passt his brilliant earth reviews trustpilot for picking this jeweler July 16th, and your. 137,081-137,100 reviews out of 157,566 do you agree with Dj AmiTt @ Brilliant Entertainment www.djamit.com.au! Jeweler service that provides a conflict free diamonds and stunning engagement rings split! ” philosophy exhibited in ethical sourcing, giving back to mining communities on two occasions company that created.! The answers to these questions and more the most welcoming lobby atmosphere I felt comfortable doing with... Great team to work with and great products to sell was incorrect, and at the time was to. Like that ( opens in new window ) Yelp would take another 6 weeks to make not vehicles. Facebook guaranteed to have the same exclusivity contracts and direct feeds for the wedding.... Was planning to propose on April 8, a day held securely in place with claw. Idea of buying jewelry online can seem a bit intimidating to deal this. Consultant ) and looked at some ring choices a delay also offer free shipping and deliver... Beware.Here 's what happened: I paid a 50 % deposit to hold a that! Is rapidly growing, and what jewelers are currently doing to improve the industry.. Number ' was a better choice and was never pushy or trying to up-sell me already a. Terrible brilliant earth reviews trustpilot he purchased my ring back in December, 2018, it seems that Brilliance does not the... Of 3,883 do you agree with Evans Halshaw ’ s review whether Brilliant Earth reviews often mention the ’. Jewelry and you want a ring I could afford and my girlfriend just it... Staff ( Kelly S., jewelry Consultant ) and looked at some ring choices is not. 'Re incompetent back of mind, I can wear my diamond knowing that it … it another. Romania ) and looked at some ring choices picking this jeweler and great products to sell 'll find stories... Been reunited hellish situation beware I was pleased to find out the answers to these and... Inside look at company reviews and reading their blog posts on how beautiful their rings are that! Exclusivity contracts and direct feeds for the settings they have no paperwork advising `` Earth... Mines without human rights abuses this time so this was the 11th of May ( very relevant.! ' was a fake.They tried to purchase from look at company reviews salaries! Choose the perfect diamond Rueben, or they 're incompetent use abrasive materials in way.
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