I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Post Your phone needs to remain within the vehicle for this to occur. . Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. By I also would dearly like the fix. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. I know I can try a master reset as well. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post So the message went away. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. I'd like to help! Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Tuxedo black FLEX vista roof 18"Ford wheels. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Anyone have any suggestions for a fix that will save me a little money? Advertising - Got it once or twice, think I repaired my yuky Windows phone and voila. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. The audio stopped working due to a 911 assist fault. still have not been able to figure out a solution. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. I had mine do the same thing with sync version 1 and I went into the APIM module. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Press the Arrows until 911 Assist appears on the screen. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Then cost additional money to fix it. Press the Menu button. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I understand there is some control safety module that communicates with 911 assist. Contact Us - Or, is that simply not true? Post Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . At the same time, I lose all stereo and phone communications through the system (it's grayed out). by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post 2. my outside temperature is not displayed any more. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. by reyyer Sat Jun 19, 2021 11:23 pm, Post Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. I recently switched to a Droid phone and I now wish I was still using my Windows phone. Top. You can do this using the phone menu in Sync. Some features may be locked out while the vehicle is in gear. This is covered for five years. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Now whenever I turn on the truck, I get a message through the stereo system. I never had any issues with my Windows phones either. I had the same experience. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Re: 911 Assist not operational. Mel Hambelton Ford Delivery Team tutorial video. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Select 911 Assist. The RCM is on-line with no faults recorded. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? It's easy! The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. No. by reyyer Sun Jun 20, 2021 12:06 pm, Post Terms of Service - Please register or login to enable Dark Mode. She also said last week the audio went out one time and came back when the car was restarted. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. *Dont drive while distracted. by bill32399 Wed Feb 17, 2016 9:14 pm, Post Post images of the scan with all the faults and strategies. . I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Press OK . Can anyone suggest what I need to do to have this matter fixed? Re: 911 Assist Fault . While in there I cleared all DTC's and changed the backup camera from European format to North America. Use voice-operated systems when possible; dont use handheld devices while driving. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post These systems may become damaged in a crash. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Use the forum to ask and answer questions! Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Not all features are compatible with all phones. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. You must initially enable the 911 Assist feature. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Top. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Terms of Service - Are you positive your phone is connecting? I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Press OK. To enable 911 Assist, press the Arrows to highlight On. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. What is part number for this unit if anyone knows or what is it exactly called? The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. I don't have the my touch system it's the cheaper one with the buttons on the dash. I have been unable to solve it. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 While in there I cleared all DTC's and changed the backup camera from European format to North America. Press OK . There are no codes in the MyFord Touch APIM. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Hybrid Available. The RCM is on the list, as well, but no codes present. Your connected phone must have adequate network coverage, battery power and, signal strength. Vehicle: Ford f-150 2.7L Supercab 2016. We use cookies to give you the best possible experience on our website. 2022 2022 EcoSport. VEHICLES. You can do this using the phone menu in Sync. Currently have 48k miles on the truck. 911 turned back on. I have been having this problem since i did my Sync 3 conversion. by reyyer Sun Jun 20, 2021 12:23 pm, Post Thank you. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. register to join our community Has anyone experienced this same issue and figured out the fix? I posted on the Escape forum this morning with no reply so far. Press the PHONE hard button. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." To avoid interference, remove the device or contact the device maker for more information on compatibility.
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