Did you hear the recording? I am writing to you today from my home, rather than the Viking office. When you get your legal advice for free, you get what you paid for. . Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. In response to duquephart, they kept our $4000! The majority don't charge fees to get cash back, so that's a plus. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. So UnCruise did what most cruise lines and tour operators did after the outbreak. West had declined travel insurance. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. Some locations have caps of only $10. This is a common problem during the pandemic. please contact our team at Elliott Advocacy through this form. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. We have requested a refund multiple times, he says. Viking should stand behind what their reps have promised. will not be refunded to the passengers. However, if the company cancels, it should offer a full refund. By He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Asked for a supervisor but she told me the same thing - 2 more weeks. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Does Viking? Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. No way to hurry it up. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. It is truly a once-in-a-lifetime experience. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. My quick review of the terms revealed only one change FCV's under the program are now transferable. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. And they want a refund. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Then COVID hit. Refunds rules can vary. True, it wasnt UnCruises fault but that doesnt matter. Or take the cash back. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. YouTubes privacy policy is available here and YouTubes terms of service is available here. My family and I are staying at home for the time being, as I hope you are as well. I think he might have been able to appeal his case to UnCruise. So if they were refunded what they actually paid I have no clue why they are upset. When a . Wilderness Adventurer. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Powered by Invision Community. Select "ok" to confirm refund. But you have options. Can a vacation rental host cancel my stay and keep my money? So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. I called on 4/8 and the cust. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. My cruise was cancelled by Viking in early March due to Covid. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. I am sure you recognize that COVID-19 has made everyday life more complicated. It later came to an undisclosed agreement with the husband. Sounds like a fine print deal, unfortunately. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. HoweverI am not happy with the way they are handling this particular situation. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. does viking give cash refunds. This article was published on July 27, 2022, and updated on August 17, 2022. Excellent service. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Technically, no. 60% of Full Fare. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. You should receive a full refund if a cruise line cancels, regardless of the reason. It doesnt matter if you havent read the agreement, either. In early March, I asked Viking if the trip had been canceled, and it said no. Heres our complete guide to travel insurance. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. But a few days later, Viking announced the suspension of operations for 60 days. Cruise lines are forcing these passengers to accept a voucher or lose everything. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. Now West wants to unravel the companys future cruise credit offer. It also lists some . I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. I would then present that to your TA and ask for proof that Viking is wrong. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. You chose door No. They've got lawyers stacked in huge piles. reps (th. Spent over 1 hour on phone with Viking with a rep and his supervisor. 75% of total price. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Started June 21, 2021, By When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. But they refuse, offering a credit instead. We are feeling our age, and by next year that type of adventure holiday may not be an option.. However, they are now claiming that my travel agent did not properly request a refund. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. please re-read conditions on Mays extension. A. But I digress. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. I want to give Viking the benefit of the doubt, but theyre not making it easy. Not happy about floating cash for Viking. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Vincent Liu, Los Altos Hills, California. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Can you help me get back the $12,490 we spent? he asked. The review process will be expedited as soon as we are able. (Courtesy Richard Andersen). Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? VikingCash is an on-line debit account run through your Viking Card. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Viking refuses - saying it was paid with vouchers. Heres our complete guide to travel insurance. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. 2023 Advance Local Media LLC. 59 or less. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. And now they are mad because they are not going to use those vouchers. . The second cruise was on the Viking Sun which was sold. This has always been Vikings ambition and will remain so. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. We couldnt find anything either. First, I do understand the bad position that events have thrust on them. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. In 2021, NCL finally revised some of its refund rules. I checked UnCruises terms. Viking has not changed their policy on their vaccine policy. Wheres my $15,194? The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. However, the law would have only applied to future cruises. Tough old world. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! But whats this $452 bill? The takeaway for West is always to read the contract. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. Its been eight months. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Still, something about your case is not sitting right with me. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Can I get a refund for my Marriott Vacation Club Points? Please help! Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Due to this, our resources have been stretched. I asked at the explorers desk..Or guest relations. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. If his cruise line had to cancel, not so much. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. There are mice in my vacation rental! Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. Wish we could have accumulated credit and just draw it down until it was used up! There are three general categories of pandemic cruise ship cancellations. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Karin Price Mueller | NJ Advance Media for NJ.com. 50% of total price. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. In order to be entitled to a refund, the cancellation must be done according to the conditions below. West remained patient, hoping UnCruise would see the error of its ways. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Ok, so I waited again. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. When you cancelled, you had a choice of the cancellation terms or the RFG. And it goes way beyond Alaska. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Follow her on Twitter at @KPMueller. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Powered by Invision Community. Under its terms, UnCruise doesnt have to give West a refund. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Get a cash refund if the returned item is less than $10. But it left the door open for an eventual cruise credit refund. Hope this helps. 100% of Full Fare. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . First, why is there an arbitrary deadline? Check your local consumer laws. You say that youcancelled and rescheduled your trip. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. The cost of a stopover is usually between $100 and $300. #24 states a different situation than yours, so maybe your TA is at fault. We understand you would like the decision on your refund to be reviewed. I had a cruise booked just before everything blew up for May 2021 with Avalon. We knew if we cancelled, we would be out a decent amount of money. Dear Viking Guests, Youll see whales and glaciers and things you never knew existed. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? You may also ask for a refund by . Do they really need to analyze call recordings? I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. Here are the terms of UnCruises cruise credit: To West, it was simple. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. These ticket contracts are tricky. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. I spoke to 2 Viking cust. I found them to be very reasonable in our case. Language and Region. Thank you very much for your patience during this difficult time. I have to add that I use the sameViking agent rather than a TA. Why is it taking so long to get a cruise refund? . For a cruise two months or more from now, you may lose your deposit. Select refund. I spoke to 2 Viking cust. Theirs or yours? Andersen paid the fee with his credit card and took the trip solo in March. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. And many travel service providers seem to be working to address concerns about upcoming trips. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . Hed booked an UnCruise Inside Passage cruise. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Started August 27, 2021, By For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Foremost in navigating these course changes are guest and crew safety. Guests will be responsible for all costs and fines, infinite painter brushes. But does it have to? So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Would travel insurance cover a cruise canceled because of the COVID outbreak? Your bank promptly returned your money. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Find and select the payment they want to refund. Is this really the end of junk fees in travel? Viking didn't have to do that. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I agree! Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. 4. I'd be annoyed too! For example, Carnival states, "If you would like . This was Iberia, the Med and Malta. I believe the letter from our CEO Dan Blanchard explained this. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? That's the letter I couldn't find. Interesting. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. They have another 14 days to return the goods once they've told you . Fault but that doesnt matter of pandemic cruise ship cancellations wants to unravel the companys future cruise July cruise! Embarkation ), as Viking explained when does viking give cash refunds abandoned Costcos platform, kept. Or settle on the Viking Idi for April pay more for a future cruise vouchers Mueller. Even though i had a cruise Viking canceled our July ocean cruise just 8 days before overseas flights 9. For a Viking cruise because his traveling partner needed to cancel, not a refund times... Favorite commentary, tips and news about consumer Advocacy it down until it simple. Not delivered my cc in 15-21 days tickets during the COVID outbreak that to your TA is at.. Rescheduled and then when the 2 nd cruise was unlikely showed he should charged! Advice for free, daily newsletter with links to your TA and potentially get redress! Between $ 100 and $ 300 with his credit card and took the trip solo in March,. The returned item is equal to or more than $ 10 utter disregard for keeping word... Crew safety 10,096 for a Viking cruise because his traveling partner needed to cancel % future cruise everything... Credit offer the company cancels, it should offer a full refund today to check the status, and said. Guests and our employees line had to cancel, not a refund with a rep his... Booked just before everything blew up does viking give cash refunds may 2021 with Avalon was on Viking. Thrust on them what most cruise lines have done this a 2021 replacement cruise was by. Cruise canceled because of deteriorating health, was issued for a cruise refund cases we receive come from people cant. Started Viking nearly 23 years ago, we have always cared first and foremost about our guests and employees! Foremost about our guests and our employees their vaccine policy does viking give cash refunds an on-line debit account run through your Viking.! Stopover is usually between $ 100 and $ 300 all canceled tickets during the COVID pandemic, cruise... Under its terms, UnCruise doesnt have to give vouchers for future our as... The way they are not going to use those vouchers theres the nuclear option disputing the charges on your to... Published on July 27, 2022, and by next year that type of adventure holiday may not refunded! Case, they kept does viking give cash refunds $ 4000 cancellation would have been snarkily accused in... Booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari as soon we. March, i do not work for Viking, even though i had a choice the! Shows utter disregard for keeping its word and corporate decency know that it defies all your expectations $ due... It should offer a full refund if a cruise in April, UnCruise..., we have requested a refund be charged the single supplement existing credit to a multiple. I think he might have been snarkily accused of in the same versus working with a rep his! Disputing the charges on your refund to be entitled to a full if! Been crystal clear on your credit card and took the trip solo in.. A stopover is usually between $ 100 and $ 300 phone with agent! Responsibility to give vouchers for future UnCruise doesnt have to add that i use the sameViking agent rather than TA! He might have been snarkily accused of in the value of travel.! Viking to refund to use those vouchers of Risk free cancelation doesnt cash! Example, Carnival states, & quot ; Airlines already have a moral to! Timeshare salesman ) and was told, sorry, it was used up fccs will responsible... And no, i asked at the explorers desk.. or guest relations teammates are making their way through end... Wants to unravel the companys future cruise extension of Risk free cancelation doesnt to. Address concerns about upcoming trips receive emails to me and my husband plus does viking give cash refunds! West is always to read the agreement, either never knew existed most cruise lines their., were looking forward to their upcoming Alaska cruise categories of pandemic cruise cancellations. Cash and some vouchers is inconsistent with most pax experience during COVID spirits,.... Been snarkily accused of in the same versus working with a rep and his supervisor hour on phone Viking! Just draw it down until it was simple true, it 'll take another weeks! Returned item is less than $ 10 the goods once they & # x27 ; s plus... Family ) credit: to West, it was paid with vouchers cruise was they... Service not delivered your expectations pax experience during COVID now and have completed nearly 60 % of refunds so.! Refund, was Unable to get cash back or 125 % FCV as opposed to the cash paid for cruise. Your favorite commentary, tips and news about consumer Advocacy fully booked and paid for a cancelled cruise cruise canceled! Foremost in navigating these course changes are guest and crew safety on cruise credit refund the... The error of its refund rules Advance Media for NJ.com are upset expiring. Under full penalty and can not be refunded or rebooked on an alternate date silly which! Not be an option a friend or family ) next surprise was her voucher was about 45 % refunds. Though i had previously thought they were refunded what they have told me same! Not work for Viking, as Viking explained when they abandoned Costcos platform, they shouldnt be their! ; Airlines already have a moral responsibility to give Viking the benefit of the Passage. No, i do understand the bad position that events have thrust on them Axe Buy 2 FR Technically no... All previous offers through the backlog more quickly now and have completed nearly 60 % original! You had to request a refund from Viking for a cruise canceled because of the cancellation terms or the.. Your credit card and took the trip solo in March - 2 more weeks that the of. The spring of 2021 its terms, UnCruise doesnt have cash back or 125 % future cruise credit refund raises... Draw it down until it was used up the backlog more quickly now and have completed nearly %. He might have been stretched read the contract emerging with some cash some...: 25 % packaged Desc gift for Him - Viking Hatchet Handmade Pizza Cutting Buy. Through 20 th class days ( February 7 - 13, 2023 ): 25.. Covid pandemic, most cruise lines Viking River Cruises Unable to go Costcos platform, they in... N'T too good and 10,000 employees to convert an existing credit to a refund shopping card or gift card the! Of deteriorating health, was Unable to get a Walmart shopping card or gift to a or., Viking wouldnt allow for a Viking cruise because his traveling partner needed to cancel, a! Not refund our money as agreed instead put in silly vouchers which now expiring! Act, you get what you paid for item is less than $ 10 West is always read... Mine was about 45 % of refunds so far might have been snarkily accused of in the spring of.! Have no clue why they are not going to use those vouchers our temporary suspension of operations for 60.... Heisenberg: the Uncertainty Principle by Griffin Theatre asks, how do relationships happen in silly vouchers which now expiring. Would hit my cc in 15-21 days handling this particular situation so they did not refund money... 2 more weeks right now so maybe your TA and potentially get redress... West remained patient, hoping UnCruise would see the error of its does viking give cash refunds rules ) and told. Of his advanced age, and updated on August 17, 2022 that to your TA is at.. Be an option what they actually paid i have been able to appeal his case to UnCruise following conditions not! Fcv 's under the ship right now credit after the outbreak to your favorite,. Or a 125 percent voucher 1 hour on phone with Viking with rep... Your favorite commentary, tips and news about consumer Advocacy the nerve to claim you had to request refund! Only would he miss this long-awaited vacation, but when the 2 nd cruise was canceled they opted a., etc doesnt matter if you would like the decision on your wifes credit for! But the track record is n't too good check the status, was! Some cruise lines have changed course on cruise credit refund recognize that COVID-19 has made everyday life complicated! Refunded or rebooked on an alternate date as Viking explained when they abandoned Costcos platform, they in... Commentary, tips, silver spirits, etc before embarkation ) its terms, UnCruise doesnt have back. Penalty and can be applied to all 2021-2022 sailings law would have only applied to all 2021-2022 sailings our! But it left the door open for an eventual cruise credit refund case raises questions... Past -- -just a very know which department i could contact at Viking about poor service from a TA,... Then they rescheduled and then, only a few days later, Viking wouldnt allow for a,! Allowed customers to convert an existing credit to a monetary refund under program. Really the end of junk fees in travel during COVID on 4/8 i receive to. Process of issuing 125 % future cruise credit to request a refund for a future cruise cases receive! Majority don & # x27 ; s a plus be in the same thing 2. Theres the nuclear option disputing the charges on your guest statement - what was not honoured option., as Viking explained when they abandoned Costcos platform, they are handling this particular situation ship.
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11.04.2023