If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Its all this poor service that has just gone so down hill that I probably will not go back. Privilege Lounge*. Please see our partners for more details. At Akumal it was impossible to find a spot away from the music (often played at such a loud volume that the speakers vibrated). There's something sublime about eating breakfasts oceanside in the morning.-Excellent a la carte dinners (we used the app to book everything). I would say this hotel was more a 3 star more than a 5we will not be returning, Dear MrsP06121963,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. I was so annoyed and disappointed. they offer some great tours in the hotel i can thoroughly recommend swimming with turtles and visiting the cenotes.the shows in the theatre in the evenings are great.excellent sports bar.very nice A la carte restaurants- rooms could do with being updated.disappointing beach, the sand is nice but when you go into the sea its very very rocky underfoot. For spending money we took mostly dollars and some pesos as you can use both currencies everywhere, but they prefer dollars and its easier to understand how much youre paying if youre from UK, US or Europe as similar prices to pounds and euros. Lots of bars around the whole hotel to go to on your travels around. It caters to all people! Bahia Principe Grand El Portillo. plenty of loungers under shade on the beach and pool areas and we . (day and night) Children's activities in the Mini-Club (4-11 years) 1 hour per day free . * Music around the adults only pool tended to be VERY loud. Photos. Areas with dynamic games, for resting and interacting are also available for the eldest children at the Teens Club, found only a few steps away from the Privilege Lounge and the Privilege Beach. Away from the rays of the sun, the Kids Club features innovative activities like costume workshops, crafts, cooking, expeditions, and childrens games. Bahia Principe Luxury Akumal: Privilege Club WARNING. Grab a bite at the nearby snack bar, the Truck. Dear guest,Thank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations!It is great to read this amazing review regarding the service received during your previous stay at our hotel. HOWEVER, there were things that we did not like and we will not be returning. Great drinks selection with premium brands such as Hennessy and grey goose. Bahia Principe Luxury Sian Ka'an: PRIVILEGE CLUB - See 9,496 traveler reviews, 12,542 candid photos, and great deals for Bahia Principe Luxury Sian Ka'an at Tripadvisor. We received very preferential treatment for our fourth stay, room drops, fresh flowers, special wristbands, extra a la carte bookings, free tickets to the Mexican fiesta at the hacienda, this time we were flatly told that unless you stay twelve times or are a member of the Privilege Club, there are no more perks.We love the Mayan Riviera but we feel the inflation, over development and commercialization of the area is making it lose it's charm. Dear Guest.Thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection and for taking the time to share your recent stay with us.It is great to know that you really had a good time with us and you enjoyed your anniversary decoration!We are honored that you have selected our hotel as your holiday destination and will be looking forward to welcoming you back to our hotel.Kind Regards from Mexico,Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection. However, go to Sian Kaan and the service is amazing so I dont understand why there is such a difference in service. The net curtains were not the same length and one was discoloured!!! Create new account. It was an amazing time. It was not a pleasant experience. - See 13,360 traveler reviews, 16,939 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. Couldn't have asked for better service. As well, this is the beach area for two of the other three resorts leading to very heavy use. 2023 Privilege Club ~ Vacation as you are. Would totally recommend! They also said they will decorate the room. We will make sure your stay is nothing else but a great experience once again.Please do not hesitate to contact us at: info.akumal@bahia-principe.com on your next visit :)Kind Regards from sunny Mexico,Estefana DelgadoLuxury Bahia Principe Akumal, This is the version of our website addressed to speakers of English in Canada. The staff all go out of their way to help you and nothing us too much trouble. Seasons Savings: Gift Yourself Another Vacation. I don't know how many times we would settle in to a quiet area only to have the music start. I don't know how many times we would settle in to a quiet area only to have the music start. We can say, however, that we are still in love with Mexico! We hope to welcome you back in the near future, it will be wonderful to say hello to you again!Our best regards!Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection, This is the version of our website addressed to speakers of English in the United States. Not now. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 3 Bars. Bahia Principe Luxury Bouganville. The room on arrival smelt musty and was very off putting!! Dear Guest.Thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection and for taking the time to share your recent stay with us.It is great to know that you really had a good time with us.We are honored that you have selected our hotel as your holiday destination and will be looking forward to welcoming you back to our hotel.Kind Regards from Mexico,Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection. Dear guest,First of all thank you for your comments about your stay at Luxury Bahia Principe Akumal Don Pablo Collection.We appreciate the time that you disposed to share your valuable feedback with us.We have sent this information to every Department Involved so necessary measures can be taken to guarantee our guest's satisfaction. There are not that many resorts that have a large variety of restaurants you can choose from, the hotel app allows you to book anything, report an issue, or request something.We stayed in Akumal, but also went to the other hotels for breakfasts or dinners, and all were of a high standard. Our favourite restaurants were the Arlequin and Dolce Vita. The grounds are beautiful and the animals are lovely to see. They frantically tried to give good service but were stretched past their limit. Conveniently nestled in the beach area shared by Bahia Principe Luxury Akumal and Bahia Principe Luxury Sian Ka'an, the adult-only Privilege Beach has been reimagined for those on the lookout for the all-inclusive experience . 150. Cant wait to go back.More, Dear Guest,On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal.Positive comments always motivate the staff to provide excellent service.It is rewarding for us to know what you spent a wonderful days of holidays in the resort, we will be happy to forward your comments to our colleagues in the Privilege Club.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this very nice experience :)If you need any further assistance regarding the Hotel's services do not hesitate to contact us at: info.akumal@bahia-principe.com Best regards,Estefana DelgadoLuxury Bahia Principe Akumal, We paid an extra 500 for a room in the adult only section.we arrived all great then got to our room well the only view for the extra money is a wall and access road for one of the restaurants we are very disappointed. Travel Company. The place is beautiful and well maintained. We have found what I call a vacation and will be going back when our trip fund is replenished, Dear guest,Thank you for choosing us, it was a great pleasure to welcome you in our beautiful paradise.We really appreciate the time you take to share your positive impressions about our services. There was no lighting above the table area which was frustrating as of an evening you could not sit around it as it was so dimly lit!! The 90 mins turns into 4hrs. It is mentioned that the place is large; that is an understatement and you must think crowds, line ups and walkie talkies for the buffet restaurants and the trolleys.NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. Services, Activities and Entertainment: Privilege Lounge*. The flavours made it superb and am dreading going back to what we get here in the UK once Tesco have removed all taste.Entertainment. everything is good, but in the room you can feel damp, sheets in the bed is wet, clother dry few days is the bathroom there is a mold! Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team.We hope to have the opportunity to welcome you again in the future.Our Best regardsGeraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. They have an adults only section and its very quiet. We've done so much here in the Yucatan and this resort is very important to us but we are not set on returning (unlike every other time that we have been during previous times in the area). We find nature noises like birds, the waves, wind in the trees and normal conversation relaxing. What can I say? Drinks were endless with plenty of bars with high end alcohol to choose from. 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