Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. We are sorry for any inconvenience caused. Bus Service Operator Grant Survey 2021-22. We are sorry for any inconvenience caused. We are sorry for any inconvenience caused. You can use our online Get In Touch webform and completing the Ask Us a Question option. Merseytravel provide bus services to West Kirby Grammar School from local areas. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Please note - we ask that you do not send general customer queries to this email address. Online is the quickest way to apply and receive your card. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). For information please call 0151 330 1000, tweet @Merseytravel or. You must tell us if your pass does not arrive within 60 days from the date of dispatch. The charge to replace a lost bus pass is 10.00. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Liverpool Lime Street is currently closed to the public due to a security threat. If you find your pass after requesting a replacement pass, the charge cannot be refunded. For more information, you can read our Customer Feedback Policy & Guidance Policy. Plan your journey with the Merseytravel Journey Planner. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. . If the chip in your pass is not working,we will not charge you to replace your pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. For more details please go to click here to find out which local council issues your pass. We aim to have normal service resumed as swiftly as possible. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. February 27, 2023 equitable estoppel california No Comments . Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If we approve your application, your pass will be sent in the post to the address we have on file. If your Senior Pass has been stolen, report it to the police. Lost Property. From your bus driver. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Eligibility. I confirm that, as far as I know, the details I have provided are complete and accurate. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. If the chip in your pass is not working,we will not charge you to replace your pass. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. If you change address it is your responsibility to inform TfGM. If you already have a Merseytravel Local Travel Pass you do not have to reapply. Travel concessions for people with a disability. We will charge you to replace a lost or stolen pass. /Filter/DCTDecode If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Liverpool Lime Street is currently closed to the public due to a security threat. % As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. You can find out more information about the DVLA standards onlinehere. You should receive your replacement pass within 6 weeks. ck3 alexander the great dna. In the past we have not charged for one of these passes, but from 1. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. I have lost my student ticket, what should I do? Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. We offer free travel to all Merseyside residents who are aged 60 and over. Sa Parole pour Aujourd'hui. Any payments made using a mobile device (e.g. Providing the journey starts or ends in Cheshire . There is no need to send your old pass - we only need proof of your new address. If the pass is damaged, a replacement bus pass costs 10. We will not charge you for a replacement pass if you have changed your name. 1 0 obj ME14 1XX. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. If you prefer, you can let us know about a change in your name byemail to. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). merseytravel fast tag login. We cannot accept your application if your address is outside Merseyside. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. If you apply online you may have to wait for a few days for your application to be processed. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. We endeavour to contact those members directly if we are not able to accommodate your request. You can apply for a bus pass up to 8 weeks before it is needed. The replacement pass will be sent to you by post. Theater of popular music. Trains in Wirral are operated by Merseyrail. >> As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. /Width 420 You can purchase tickets, update your details and manage your MetroSmart account online. Customer Services Contact Centre: Opening hours and contact numbers. Please contact us on 0300 303 4240 or . /BitsPerComponent 8 Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. It's your responsibility to renew your pass. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Mersey Ferries also offer a range of cruises. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. We will charge you to replace a lost or stolen pass. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. to ensure it's working. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Each coupon is valid until January 31, 2023. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. T-FLOW account online at merseytunnels.co.uk. You must have officially enrolled in order to be eligible. Receive 8 points or more under the 'Moving around' or 'Communicating . Please try again. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. 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Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. I would like to make a complaint. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Find out more and how to apply on the Merseytravel website. Enter a postcode. as the ANPR Camera will only read those approved by the DVLA. The easiest way to apply for Merseylink membership is online here. Found pass. passport size. Contact Transport for London lost Across Merseyside and Halton. I confirm that the photograph I have provided is a true likeness. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. We will charge you to replace a damaged pass. My pass does not scan on buses within Merseyside. Oh, and it can be used on the river ferries as well. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. There is a 5 fee to replace a lost or damaged Senior Pass. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. merseytravel birkenhead bus station phone number Tatko na pesmaricu. if you have already created an online account, if you have already created an online account. You cannot apply online if you do not receive these benefits. Your transport needs will be included in your support plan. You can view receipts for payments for up to 6 months. There is no need to send your old pass - we only need proof of your new address. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). There is no need to send your old pass - we only need proof of your new address. Renew, replace or update a disabled persons bus pass. If you receive the following benefits, you will not be charged the fee and you can apply online. Merseytravel Centres: Locations and opening times. Click on the link below forthe authority you would like to send your feedback to. Replace a faulty Medway bus pass We would like to send you . Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. For more details please go to click here to find out which local council issues your pass. Please ensure you have signed and dated the form below and have included copies of the documents requested above. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. The changes, announced by the . Or, you can visit a Merseytravel Centre in person for further support. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Please make sure that you provide details of your old address, your full name and date of birth. S.S.S. Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Proof of your last daytime seizure from your neurologist or GP. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Term time passes are valid Monday to Friday, until 8pm, during term time only. Where can I send my feedback about my local authoritys services? %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz We can check the chip in your pass at one ofour. Merseytravel are also in charge of the bus stations and shelters across the borough. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. You can get a free older person's bus pass if you: are a Medway resident. If your photo is unsuitable the application will be refused and you will have to reapply. My pass is damaged To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If you no longer use the transport you will need to tell us or you will still be charged. Apply for a disabled persons bus pass. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. I want to report a damaged bus stop / shelter. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. You'll need to pay an administration fee of 10. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. you are not yet 60 years of age and need to apply on grounds of disability. Make sure that you have told us if you have changed your name . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . You can call our Customer Service Contact Centre on 0151 330 1004. Merseytravel Centre when you bring your application. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. In Wales you can get a bus pass when you reach 60. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. /Subtype/Image Please allow 10 working days for us to process your replacement buss pass application. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). showing your full face without a hat. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Find out where your nearest Travel Centre is. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. My pass does not scan on buses within Merseyside. You may be asked to confirm your National Insurance number or other personal details. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. No trains are running from the station. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Typically, this will be the confirmation email . In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Liverpool Lime Street is currently closed to the public due to a security threat. Changes to the older and disabled bus passes - times of travel. Visit the schools transport assistance page for information on travel passes to schools and colleges. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. Replace a stolen disabled person's bus pass online. View bus timetables. Your supporting evidence must be dated within the last 12-months. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. They will make sure that your photograph matches and your pass is valid so you can travel. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. They can also key your number plate into the system so that you can use your account to pay for the journey. Publi le 25 fvrier 2023 par . We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Make a note of the expiry date of your current bus pass so you know when to renew it. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. 8am to 6pm - Saturday, Sunday and Bank Holidays. You can find more . You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. Replacing stolen passes. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Personal details as far as i know, the charge can not process a change of address over the as... 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