Under your canceled flight, click the cancel & refund flight(s) button. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . i cant found this Cancel and refund flight(s) button. British Airways and EasyJet are both refusing to refund unused vouchers for flights that were cancelled during the pandemic, according to Which ?. Choose the currency you used when paying for the ticket. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. (and Ill take the thanks on behalf of Antonio who figured this all out). I spent hours waiting on the phone with them. One leg of my two leg itinerary was cancelled by the airline. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. Thank you Elias & thank you Travelling for Miles! Enter the booking reference number in the relevant field. *sigh*. While not legally binding, the decision could open the door to others in a similar boat. Well is started filling it out and I got suspicious and clicked back. Hi guys, But I am still waiting comfirmation email since 1:40 PM. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Once again they seem intent on sabotaging their once-good reputation. . Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. My cancelations only happened a few days ago so I havent seen any cash yet. single. Hopefully that works! Doesnt it owe me a refund? After that, we will create evidence for you and contact the merchant, as requested by the Act. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Eva. Same the link worked and presented the form. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. IS THERE A WAY OF GETTING ANY REFUND ON THIS? So heres hoping the link you gave worked! I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). "If. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Ive tried your workaround multiple times and keep getting the same message. If the price is lower, we will refund it. (it worked for a number of people as little as an hour ago), Hi. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. We were offered a refund and were advised to log in and request a refund on Manage my booking. Trying for last 36 hours. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. Update to my post on 5th June. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. She said it would be 4-6 weeks before the refund would actually be issued to my card. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. Not sure what to do now. Thought it was odd they were only offering a voucher. How much more do they need? Accept the consent and click continue. Any advice on this please ??? Has anyone else faced this situation? What happens if you try to repeat the process? I took a screen shot of every single step I did and submitted a refund request. T&C can be void if they violate the law. Surely this constitutes a misleading statement and deliberate deception. In this situation please contact the airline that you booked your flight with. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Done. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. It worked for my first flight that got cancelled, did it yesterday. Thanks. Otherwise, probably not. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. It seems like there is literally NO way left to get an actual refund . Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. It keeps telling me I am missing the title field. Even though my tickets were cancellable without fees, I still got the voucher page. Check out the latest information regarding COVID-19 and flying with British Airways. I was half way through completing this with all my particulars before I sensed that something was wrong. I dont think Ill ever be booking with BA again after this shady business. No email as yet and the link worked no need for chrome/java etc. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Who could blame you! Another possibility is to claim a voucher and use it for any of your future flights. Its been two days and still no confirmation email from BA. You just went round and around in a circle before they cut you off. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Can it do that? How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? Passengers do not need to take any specific action. Do you know where to file a complaint? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. British Airways canceled my recent flight from Boston to London. At what time did you attempt the workaround? Looked at the link this morning and no longer works. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. Now Im on the refund webpage. Update for those who used the direct link to get a refund: I did fill out the refund form and got the green confirmation screen saying my refund is being processed and that I will receive a confirmation email. Use this form to log in to your account or to create an account for the British Airways executive club. For more details please see the disclosures found at the bottom of every page. If you have other items in your booking you wish to cancel (e.g. Fingers crossed. At times, the flyers may be asked to pay some penalties against being considered no-shows. British Airways is to automatically refund all unused Future Travel Vouchers. Free shipping for many products! Select Option 3, Anything Else. Ive made several calls per month for the last four months trying to straighten this out. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. Which is it BA? I reviewed the correspondence between you and British Airways. Thanks a million for the info appreciated! The second phase is now underway. Anyone have/had this issue.. What is the solution. You can file the claim by completing the. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. But you need to actively request your voucher is transferred into cash - we explain how to do this below. Every. Thank you Elias! Hi. Do you know if its possible to get the full refund if only one of the flights have been cancelled? Thanks so much. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. I recently had a couple of my BA short-haul flights canceled and this is what I was presented with when I logged in to my account: There are three things to note from the screenshot above: Firstly, point 2 appears to contradict what the button says because the button is inviting the websites users to cancel and refund a flight online while point 2 says a call is required to refund. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. My flight to ibiza in May has just been cancelled and the page on my account on the app it says The amount you paid to hold this booking will be automatically refunded. Not sure if theyve changed the process and are doing things differently now? Very chatty and helpful. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! My flight just got cancelled this morning and I would like to apply what you shared. so above doesnt work right? eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. refund applied for and confirmation email received! I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. Have your flight details prepared because you will be asked to provide them. Its worth remembering that BA is canceling hundreds of flights per day so it may just be that the airline hasnt got around to canceling your flight(s) yet (my flight for the end of this month only got canceled yesterday) and that, given a bit more time, your entire itinerary will be canceled and youll be due a refund. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. He did put me on the refund queue, which will take 1-2 weeks to complete. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Just completed it successfully. Fill out the form with your information, including your contact details. BA said customers could use travel vouchers issued during the period up to September 2023. Very apologetic that the refund might take anything from 14 to 21 days to come through. The email and the refund never came. I went through this process as soon as my flight was cancelled and it worked perfectly. Thank you so much. British Airways Refunds. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. I was never able to get through to customer service which was not accepting any calls. Traveling For Miles and CardRatings may receive a commission from card issuers. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. The airline refused. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Full details are available on ba.com This guidance may be amended by the airline at anytime. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. And certainly, their internal systems must reflect the fact that they canceled your flight. Luckily, this post is about just that. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. Then it just takes me to the future voucher page. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? A new settings page will now have opened (. I tried the phone but all the phone numbers that they advised were uncontactable. I got my email very quicklybut that was a few days ago. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Big mistake! British . and use it for any of your future flights. Needless to say i have no intention of travelling by BA in the future. Guess BA have worked it out and put a stop to it. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. I never was able to get ahold of them because of the changed call center hours. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. I asked for a refund. 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